TERMS OF SERVICE
Effective Date: September 02, 2020
HELIO LTD (“Helio”, “We”) operates games in multiple territories worldwide. Depending upon the services you choose and the platform concerned, you may enter into a relationship with our company.
If you are using our Games through a social network, platform or applications provider (“Third Party Service”) (e.g. Facebook, Steam, iTunes, Google Play, etc.), any activities provided by such third party beyond our Games are governed by that Third Party Service’s policies.
If at any point you do not agree to any portion of the then-current version of these Terms of Service or another policies of Helio, you must cease using our Games and your license to use our Games shall terminate.
4. LICENSE TO USE OUR GAMES
Subject to compliance with these Terms, Helio is granting you a non-exclusive, non-transferable, revocable limited license to access its Games and play our games for your own non-commercial entertainment purposes only. You agree not to use our Games for any other purpose. If you violate any of these Terms, we reserve the right to terminate your license without notice.
5. ACCESS TO OUR GAMES
If you are using or have obtained access to our Games through a Third Party Service, you are required to have an account with that Third Party Service which is in good standing. You may also be required to have an account with the applications provider for your mobile device. You warrant that you are not prohibited from receiving our products, including our Games or any related software. You are responsible for any fees, including internet connection or mobile fees that you incur when accessing our Games.
6. MINORS; LEGAL GUARDIAN/PARENTAL CONSENT
You may not use our Games if you are under 16. By accessing and using our Games, you represent and warrant that you are at least 16 years old. If you are a minor over the age of 16, we recommend you seek consent from a parent or legal guardian before accessing our Games. If you will be purchasing Virtual Currency and/or Virtual Goods (defined below in Section 10) through Facebook Credits or other authorized means, Helio requires all users to be over the age of 18, or if you are under 18, you confirm that you have your legal guardian/parent’s permission and consent to incur any charges.
7. CODE OF CONDUCT
Your use of our Games is governed by certain rules (the "Code of Conduct"), maintained and enforced by Helio. It is your responsibility to know, understand and abide by this Code of Conduct. Any use of our Games in violation of the Code of Conduct is strictly prohibited, can result in the immediate revocation of your limited license to use our Games, and may subject you to liability for violations of law.
The following conduct and content is expressly prohibited on our Games and your account will be terminated for such unpermitted behavior or activity. Helio reserves the right to investigate and take appropriate legal action against anyone who, in Helio’s sole discretion, violates this provision.
Offensive and Illegal Content and Conduct:
You agree that you will not, under any circumstances, engage in conduct or post information on our Games which:
§ is offensive and/or promotes racism, bigotry, hatred or physical harm of any kind against any group or individual;
§ harasses or advocates harassment of another person;
§ exploits people in a sexual or violent manner;
§ contains nudity, violence, or offensive subject matter or contains a link to an adult website; and/or
§ promotes information that is false or misleading or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous.
Collection and Publication of Personal Data; Improper Communications/Use of our Games:
You agree that you will not, under any circumstances:
§ collect, harvest or post anyone’s private information, including personally identifiable information (whether in text, image or video form), identification documents, or financial information through our Games;
§ upload or transmit (or attempt to upload or to transmit), any material that acts as a passive or active information collection or transmission mechanism (e.g., web beacons or bugs, cookies or other similar devices or “spyware”); and/or
§ make improper use of Helio's support services or submit false reports of abuse or misconduct.
Violation of Laws and Policies:
You agree that you will not, under any circumstances:
§ violate the contractual, personal, intellectual property or other rights of any party;
§ engage in the transmission of "junk mail," "chain letters," or unsolicited mass mailing, instant messaging, "spimming," or "spamming";
§ further or promote any criminal activity or enterprise or provide instructional information about illegal activities including, but not limited to making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses;
§ disseminate or promote an illegal or unauthorized copy of another person's copyrighted work, such as providing pirated computer programs or links to pirated work, providing information to circumvent manufacturer-installed copy-protect devices, or providing pirated games or links to any other illegal files;
§ disseminate, transmit, or permit the uploading of viruses, Trojan horses, keyboard loggers, time bombs, adware, spyware, or any other malicious or invasive code or program;
§ reverse engineer, decompile, reverse assemble, modify or attempt to discover any software (source code or object code) that Helio created to generate web pages or any software or other products or processes accessible through our Games;
§ use or launch any unauthorized script or other software, spider, robot (or "bot"), cheat utility, offline reader or other unauthorized system to access our Games (standard search engine technology is not considered to be unauthorized);
§ interfere with or circumvent any security feature of our Games or any feature that restricts or enforces limitations on use of or access to our Games or Content (defined under Section 9 below);
§ participate in any action that, in Helio's sole and absolute opinion, results or may result in an authorized user of our Games being defrauded out of Virtual Currency or Virtual Goods that the user has earned through authorized game play in our Games;
§ sell our Games or any part thereof, including but not limited, to Virtual Goods or Virtual Currency, user accounts and access to them in exchange for real currency or items of monetary value;
§ engage in cheating or any other activity deemed by Helio to be in conflict with the spirit or intent of our Games; and/or
§ undertake any unpermitted commercial activities and/or sales without our prior written consent such as contests, sweepstakes, barter, advertising, or pyramid schemes.
In all cases, prohibited activity includes, but is not limited to using our Games in a manner inconsistent with any and all applicable laws and regulations.
8. INTELLECTUAL PROPERTY
Helio owns, has licensed, or otherwise has rights to use all of the content that appears in our Games. Helio further reserves all rights, on behalf of itself, as well as its affiliates, subsidiaries, or licensors including, without limitation, all intellectual property rights or other proprietary rights, in connection with our Games. You further agree that you have no right or title in or to any content that appears in our Games, including without limitation, all content, text, graphics, logos, buttons, icons, images, music, digital files, data and software provided through our Games.
“Content” includes software, technology, text, forum posts, chat posts, character profiles, messages, links, emails, music, sound, graphics, pictures, video, code, and all audio visual or other material appearing on or emanating to and/or from our Games (including the design and appearance of our Games). Unless otherwise specified in writing, all Content, is owned by Helio or its affiliates, subsidiaries, licensors or suppliers. The definition of Content collectively includes user generated Content ("UGC") and Helio Content.
You agree that all Content, including but not limited to all accounts, characters created, Virtual Currency, and Virtual Goods acquired and developed during the course of your use of our Games, are the sole and exclusive property of Helio or its licensors. Helio may use all Content for any purpose, including for commercial or promotional use without restriction or compensation to you. You agree not to copy, redistribute, publish or otherwise exploit any Content in violation of the intellectual property rights of Helio or any other third party.
Trademarks. Helio and other related trade names, graphics, logos, and service marks used on the site are the trademarks of Helio and its licensors and may not be used by you without our prior written permission.
Copyright. All Content is copyrighted under the Republic of Cyprus and European Union intellectual property law and/or similar law of other jurisdictions, protecting it from unauthorized use.
Infringement. If you are a copyright or trademark owner or a representative thereof and believe your protected work has been copied and posted on our Games in a way that constitutes infringement, you may submit a notification to our representative with the following information in writing:
§ Your registered copyright or trademark (including number and the country where your copyright or trademark is registered);
§ Reasonably sufficient details to enable us to identify the work claimed to be infringed or, if multiple works are claimed to be infringed, a representative list of such works (for example: title, author, any registration or tracking number, URL);
§ Reasonably sufficient detail to enable us to identify and locate the material that is claimed to be infringing (for example a link to the page that contains the material);
§ Your contact information so that we can contact you (for example, your address, telephone number, email address);
§ A statement that you have a good faith belief that the use of the material identified in sub-section ii above is not authorized by the copyright owner, its agent, or the law;
§ A statement, under penalty of perjury, that the information in the notification is accurate and that you are authorized to act on behalf of the owner of the exclusive right that is alleged to be infringed; and
§ Your physical or electronic signature.
Please send this written notice to our designated agent as follows:
Panagioti Tsangari, 30, 1st floor, Flat/Office 2, 4041, Limassol, Cyprus
Registration No. HE 376414
In all cases, you agree that such UGC is wholly original to you and you exclusively own the rights to such UGC, including the right to grant all of the rights and licenses in such UGC to Helio without Helio incurring any third party obligations or liability arising out of its exercise of the rights granted herein by you.
You further grant to Helio a non-exclusive, worldwide, royalty-free, sublicenseable, and transferable license (i) to use, reproduce, distribute, prepare derivative works of, display, perform and otherwise exploit in any manner whatsoever the UGC, or any portion thereof, on our Games as well as via any and all media now known or hereafter developed, and (ii) to advertise, market and promote the same. To the extent permitted by applicable laws, you hereby assign and/or waive any moral rights or rights of publicity or privacy you may have in such UGC, where it is applicable under the actual law. Further, you bear the entire risk of the completeness, accuracy and/or quality of your UGC found in the Games. If our Games, on which you contribute UGC permits other users to access and use that UGC as part of our Games, then you also grant all other users of the relevant Games the right to use, copy, modify, display, perform, create derivative works from, and otherwise communicate and distribute your UGC on or through the relevant Games without further notice, attribution or compensation to you.
Helio reserves the right to monitor UGC, but cannot monitor or prescreen all of the UGC and does not attempt to do so. Helio has the right, but not the obligation, to edit, refuse to post, or remove any UGC posted within our Games that is deemed objectionable or violates these Terms or the spirit of these Terms, in our sole discretion and determination.
If you find that specific UGC may violate these Terms, please bring it to our attention by contacting us. Helio does not assume any responsibility or liability for UGC that is generated by users of the Games.
Third Party Content
You may not upload or post any Content on our Games that infringes the copyright, trademark or other intellectual property rights of a third party nor may you upload Content that violates any third party's right of privacy or right of publicity. Helio may, without prior notice to you and in its sole judgment, remove Content that may infringe the intellectual property or other rights of a third party.
If you are a repeat infringer of Helio's or a third party's intellectual property or other rights, Helio may terminate your account without notice to you. If your account is terminated, you are not entitled to a refund for any fees you have paid, and you will lose access to all Virtual Goods, Virtual Currency and any other benefits of your account.
10. VIRTUAL CURRENCY AND VIRTUAL GOODS; REFUND POLICIES
Virtual Currency is a suppositive unit displayed in our Games, which determines the scope of your rights to use Virtual Goods.
You may use the Virtual Currency exclusively within the gameplay of our Games without any our responsibility for such use.
Virtual Currency is not an object of any applicable legislation on betting, lottery, gambling and currency operations.
Virtual Currency is used for convenient and clear understanding of your volume of acquired rights to Virtual Goods. Thus, amount of Virtual Currency depends on the amount of payment according to the rate established by in-game rules and published within the framework of the game process.
According to the meaning of these Terms and to any offer related to it, amount of Virtual Currency depends (and consequently determines) on the amount of payment that you made due to the acceptance of the offer on Virtual Currency/ Virtual Goods.
Virtual Goods is an additional interactive in-game content that effects to and interacts with our Games, which actually is a part of gameplay (like additional, expanded, special features, processes or possibilities within the gameplay, such as the abilities of the game character, privileges, special game items, maps, quests, and of similar nature), license rights on which are not presented and granted to you unless you made an additional “real money” payment or express another kind of acceptance in the ways provided in the in-game rules.
Helio prohibits and does not recognize any purported transfers of virtual property effectuated outside of our Games, or the purported sale, gift or trade in the "real world" of anything that appears or originates in our Games, unless otherwise expressly authorized by Helio in writing. You are therefore not permitted to trade, sell or attempt to sell in-game items or currency for "real" money, or exchange those items or currency for value of any kind outside of a game, without Helio’s written permission. Any such transfer or attempted transfer is prohibited and void, and will subject your account to termination.
Payment for Virtual Currency and Virtual Goods. Your order of Virtual Currency and/or Virtual Goods will represent an offer to us to purchase such items, which will be accepted by us when we assign make the relevant Virtual Currency and/or Virtual Goods available in your account for you to use on our Games or debit your banking account or card, whichever comes first. We may revise the pricing for Virtual Currency and Virtual Goods offered through our Games at any time.
Virtual Currency Offered by Third Parties. Please be aware that if you purchase Facebook Credits, Google Play Credit, or make a purchase via Steam or other payment credit offered by the applicable Third Party Service, you are agreeing to that service’s payment terms and Helio is not a party to the transaction. You agree to pay all fees and applicable taxes incurred by you or anyone using an account registered to you. You will also be subject to that Third Party Service’s refund policies.
Games Offered through Steam. We offer a generous refund policy to our users. You may request a refund of a game for any reason (i) within fourteen (14) days of purchase and (ii) so long as the game has been played for less than two hours and the downloadable content has not been consumed, modified or transferred.
European Union rules. If you reside in the European Union, by law you have the right to withdraw from a purchase within fourteen (14) days, commencing on the day when you receive your purchase (“cooling-off period”) if you have not used the Virtual Currency, Virtual Goods and/or game within the cooling-off period and you wish to obtain a refund, please immediately advise Helio (or the applicable Third Party Service) so that a refund can be issued within 30 days.
If your use of our Games or game purchase is subject to any type of use or sales tax, then Helio may also charge you for those taxes.
Illegal charges. If a user has incurred charges or fees as a result of bona fide identity theft, Helio will work with the user and the third party payment provider to achieve a refund for such charges or fees.
License to Virtual Currency or Virtual Goods. Other than a limited, revocable, non-transferable license to use the Virtual Currency or Virtual Goods in our Games, you have no right in or title to such Virtual Currency and Virtual Goods. Helio has the absolute right to manage, regulate, control, modify, and/or eliminate Virtual Currency and/or Virtual Goods as it sees fit in its sole discretion, and Helio shall have no liability to you or anyone for the exercise of such rights.
11. LINKS TO THIRD PARTY SITES; ADVERTISEMENTS
Helio may provide links on our Games to third party websites or vendors who may invite you to participate in a promotional offer in return for receiving additional services, Virtual Goods and/or Virtual Currency. Any charges or obligations you incur in your dealings with these third parties are your responsibility. Helio makes no representation or warranty regarding any content, goods and/or services provided by any third party (even if linked from our Games), and will not be liable for any claim relating to any third party content, goods and/or services. Helio is not responsible for such third party content, business practices or privacy policies, or for the collection, use or disclosure of any information those sites may collect.
12. MEMBER DISPUTES; RELEASE
You are solely responsible for your interactions with other users of our Games and any other parties with whom you interact through our Games. Helio reserves the right, but has no obligation, to become involved in any way with these disputes. If you have a dispute with one or more users, you release us (and our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.
13. GAMES UPDATES
You acknowledge that we may perform updates from time to time for our Games, with or without notifying you. You may need to update third party software from time to time in order to use our Games.
14. DISCLAIMER OF WARRANTIES
OUR GAMES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. HELIO MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR GAMES OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON OUR GAMES OR PROVIDED VIA HELIO. YOU EXPRESSLY AGREE THAT YOUR USE OF OUR GAMES IS AT YOUR SOLE RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM YOUR USING OUR GAMES.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, HELIO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, HELIO NOR ITS AFFILIATES OR SUBSIDIARIES, OR ANY OF THEIR DIRECTORS, EMPLOYEES, AGENTS, ATTORNEYS, THIRD-PARTY CONTENT PROVIDERS, DISTRIBUTORS, LICENSEES OR LICENSORS DO NOT WARRANT THAT OUR GAMES WILL BE UNINTERRUPTED OR ERROR-FREE.
15. LIMITATIONS; WAIVERS OF LIABILITY
HELIO SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF OUR GAMES, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, GOODWILL, OR ANY OTHER INTANGIBLE LOSS, EVEN IF HELIO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IF YOU ARE DISSATISFIED WITH OUR GAMES, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF OUR GAMES. HELIO'S AGGREGATE MAXIMUM POTENTIAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO OUR GAMES SHALL BE NO MORE THAN THE TOTAL AMOUNT PAID BY YOU TO HELIO IN THE ONE HUNDRED EIGHTY DAYS (180) DAYS PRIOR TO THE CLAIM. MULTIPLE CLAIMS WILL NOT INCREASE THIS LIMIT.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
You agree to indemnify, save, and hold Helio, its affiliated companies, contractors, employees, agents and its third-party suppliers, licensors, and partners harmless from any claims, losses, damages, liabilities, including legal fees and expenses, arising out of your use or misuse of our Games, any violation by you of these Terms, or any breach of the representations, warranties, and covenants made by you herein. Helio reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify Helio, and you agree to cooperate with Helio’s defense of these claims. Helio will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.
You agree that the provisions in this paragraph will survive any termination of your account or of our Games.
17. DISPUTE RESOLUTION
Before resorting to formal dispute resolution mechanisms, we strongly encourage you to first contact us directly to seek a resolution within a thirty (30) day period. If this fails, additional informal discussions begin upon written notice from you or Helio. Helio will send its notice to the email address you have provided to us and may also provide a copy to a physical address if we have one on file. You will send your notice to Helio at: email@example.com. This Section 18 shall apply to the maximum extent permitted by applicable law. If the laws of your jurisdiction prohibit the application of some or all of the provisions of this Section, such provisions will not apply to you.
Exceptions to Informal discussions and arbitration. You and Helio agree that the following disputes are not subject to the provisions concerning informal discussions and binding arbitration: (1) any disputes seeking to enforce or protect, or concerning the validity of, any intellectual property rights; (2) any dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or criminal activity; and (3) any claim for injunctive relief.
Arbitration. If it is not possible to resolve a dispute through informal discussions, either you or Helio may elect to have the dispute (except those disputes expressly excluded below) finally and exclusively resolved by final binding arbitration.
The arbitration shall be performed under the arbitration rules of the Cyprus Chamber of Commerce and Industry. Your arbitration fees and your share of arbitrator compensation shall be governed by these rules.
Venue. Any arbitration will take place in the Republic of Cyprus. Either party may appear via digital or telephonic means if a personal appearance is not reasonably feasible.
Further, you and Helio agree that the following rules shall apply to the arbitration proceedings: (a) the arbitration shall be conducted in English or in a language mutually agreed by the parties; (b) the arbitration shall take place in a timely manner; (c) discovery shall be limited and pre-hearing information exchange shall be limited to the reasonable production of relevant documents; (d) the arbitration award shall be rendered within six (6) months of the commencement of the arbitration, unless such time limit is extended by the arbitrator; and (e) any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.
18. GENERAL PROVISIONS
Supplemental Policies. Helio may publish additional policies related to specific services such as forums, promotions, contests or loyalty programs. For example, before participating in our game forums, you should read and must abide by the forum rules applicable to the community of the Game. Your right to use such Games is subject to those specific policies and these Terms.
Language. These Terms and all related documents are written and shall be interpreted in the English language.
Equitable Remedies Available to Helio. You acknowledge that the rights granted and obligations made under these Terms are of a unique and irreplaceable nature, the loss of which shall irreparably harm Helio and which cannot be replaced by monetary damages alone so that Helio shall be entitled to injunctive or other equitable relief (without the obligations of posting any surety or proof of damages) in the event of any breach or anticipatory breach by you.
Your Waiver of Injunctive or Equitable Relief. You irrevocably waive all rights to seek injunctive or other equitable relief, or to enjoin or restrain the operation of our Games, exploitation of any advertising or other materials issued in connection therewith, or exploitation of our Games or any content or other material used or displayed through our Games and agree to limit your claims to claims for monetary damages (if any), in accordance with the limitations stated herein.
Survival of Provisions. Sections and provisions which by their nature survive expiration or termination of these Terms, including without limitation liability and warranty disclaimers and limitations, shall survive expiration or termination.